In 2020, AI will aid administrators and CISOs will refresh internal security

到2020年,人工智能将帮助管理员和 CISO 更新内部安全

2020-01-21 05:20:13 Healthcare IT News


As healthcare provider organizations confront the steep challenge of securely and efficiently bridging the digital gaps among various technology systems, many are looking to cloud technologies that empower interoperability, marry healthcare information systems with AI, and ensure the privacy and security of patient data. With this in mind, Healthcare IT News turned to Concord Technologies, a cloud fax and document process automation company (it will be in booth 634 at HIMSS20 in March), to look ahead at 2020 and identify three trends with AI-based cloud fax technology. The CAQH Index shows a $9.8 billion savings opportunity for the healthcare industry by reducing the administrative burden found in eligibility and benefit verification, prior authorization, claim submission, coordination of benefits or a crossover claim, claim status inquiry, claim payment, and remittance advice. CAQH is a non-profit alliance of health plans and trade associations developing and leading initiatives designed to positively impact the business of healthcare. In 2020, AI-enabled technologies will transform administrative workflows across digital channels, reducing administrator and clinician burnout and improving overall staff satisfaction, said John Harrison, senior vice president at Concord Technologies. “Advances in unsupervised machine learning and natural language processing are now enabling intelligent data capture software to automatically learn how to identify, classify and extract patient-related information from documentation and then index those documents so they can be incorporated into patient records in both clinical and administrative applications,” he explained. This automation of tasks will reduce the need for administrative staff to collect, enter and validate patient data by hand; lessen the risk of omissions and errors in data entry; and allow clinicians to focus on patients, he added. This also will allow the use of existing and new communication systems among providers without disruption to established workflows, he said. No one in health IT doubts that cybersecurity will remain a top priority for healthcare provider organizations in 2020. Harrison has his view on where trends will take security this year. “Organizations will streamline and fortify their cybersecurity programs with technologies that already offer a high level of protection so that they can focus on refreshing internal security policies and procedures,” he said. “Priority will be given to technologies that enable secure communication by encrypting data, making sure firewalls are properly configured, updating operating systems, implementing the right anti-virus solutions, and monitoring incoming documents.” Beyond the basics, provider organizations will strengthen security foundations with advanced tools, such as tools for disaster recovery and automatic lockout that fortify existing security fundamentals and protect health systems and patient health data from cyberattack, he said. Security teams will safeguard data at the firmware level, vet vendors and establish security safeguards for exchanging data within and between health systems, he added. “Providers also will focus on physical security and reliability of data transmission,” he predicted. “They will opt for data centers that are scalable to handle more than the total peak traf?c for the entire network at any one time. Organizations are already looking at data centers with a large bandwidth and an active/active network architecture that can enable component updates or even an entire data center to be taken out of commission with no service interruption.” A small data center with an Active-Passive network architecture requires a fail-over process that can cause a tremendous disturbance to accessing data and the care process, be it for a routine network update or an emergency situation, he contended. As the data interoperability challenge between clinical systems persists, healthcare provider organizations will leverage innovations in existing technologies to help close the gap, Harrison said. “For example, providers will turn to new capabilities in cloud-based fax services to digitally automate and facilitate currently manual inbound fax workflows for routing and filing patient documents into the EHR,” he said. “Artificial intelligence technologies like machine learning and natural language processing in cloud fax will increasingly support the development of more complete and accurate electronic health records.” AI will help automatically classify incoming fax documents by intelligently identifying key clinical and patient demographic concepts contained within the documents, he explained. And NLP, in particular, will be used to interpret free unstructured text, widely used in faxed doctors’ notes, and then extract relevant information into normalized, discrete data that can then be processed by the EHR, he added. “This reduces the risk of information loss and error during data exchange as well as brings the industry closer to the creation of a longitudinal patient record that can then follow them throughout their health journey and facilitate the continuum-of-care,” he concluded. Concord Technologies will be in booth 634 at HIMSS20. Twitter: @SiwickiHealthIT Email the writer: Healthcare IT News is a HIMSS Media publication.
随着医疗保健提供者组织面临着安全有效地弥合各种技术系统之间的数字鸿沟的严峻挑战,许多组织正在寻求增强互操作性的云技术,将医疗保健信息系统与人工智能结合起来,并确保患者数据的隐私和安全。 考虑到这一点, Healthcare IT News 转向了云传真和文件处理自动化公司 Concord Technologies (该公司将于3月在 HIMSS20的634展位),展望2020年,并确定基于人工智能的云传真技术的三大趋势。 CAQH 指数通过减少在资格和福利验证、事先授权、索赔提交、利益协调或交叉索赔、索赔状态查询、索赔支付和汇款建议中发现的管理负担,为医疗行业节省了98亿美元的机会。CAQH 是一个非营利性联盟的健康计划和行业协会制定和领导的倡议,旨在积极影响医疗保健业务。 Concord Technologies 高级副总裁约翰•哈里森( John Harrison )表示,到2020年,人工智能技术将改变数字渠道的行政工作流程,减少管理员和临床医生的工作倦怠,提高员工整体满意度。 “无监督的机器学习和自然语言处理的进展现在使智能数据捕获软件能够自动学习如何识别,他解释说:“从文献中分类和提取病人相关信息,然后对这些文件进行索引,以便将其纳入临床和行政应用中的病人记录。” 他补充说,这项任务的自动化将减少行政人员手工收集、输入和验证病人数据的需要;减少数据录入中出现遗漏和错误的风险;并允许临床医生将重点放在病人身上。他说,这还将允许供应商之间使用现有的和新的通信系统,而不会破坏已建立的工作流程。 卫生 IT 部门没有人怀疑网络安全在2020年仍将是卫生保健提供者组织的首要任务。哈里森对今年的趋势将采取安全措施有他的看法。 他表示:“各组织将利用已提供高水平保护的技术,简化和加强其网络安全计划,使其能够专注于更新内部安全政策和程序。”“将优先考虑通过加密数据、确保防火墙配置得当、更新操作系统、实施正确的反病毒解决方案以及监控传入文件来实现安全通信的技术。” 他说,除了基础设施之外,供应商组织还将利用先进的工具加强安全基础,如灾难恢复工具和自动锁定工具,以加强现有的安全基础,保护卫生系统和患者健康数据不受网络攻击。他补充说,安全团队将在固件级别保护数据,审查供应商,并建立安全保障措施,用于在卫生系统内部和之间交换数据。 “供应商还将关注数据传输的物理安全性和可靠性,”他预测。“他们会选择可扩展的数据中心来处理超过峰值总流量的数据中心吗?c 为整个网络在任何一次。组织已经开始关注带宽较大的数据中心,以及能够支持组件更新的主动/主动网络架构,甚至整个数据中心都不会因为服务中断而被取消委托。” 他认为,一个拥有主动被动网络架构的小型数据中心需要一个故障转移过程,这可能会对访问数据和护理过程造成巨大的干扰,无论是例行网络更新还是紧急情况。 哈里森说,随着临床系统之间的数据互操作性挑战持续存在,医疗服务提供商组织将利用现有技术的创新来帮助缩小差距。 “例如,供应商将转向基于云的传真服务中的新功能,以实现数字化自动化,并促进当前手动入站传真工作流程,以便将患者文档路由和归档到 EHR 中,”他说。“云计算传真中的机器学习和自然语言处理等人工智能技术将越来越多地支持更完整和准确的电子健康记录的开发。” 他解释说,人工智能将通过智能识别文档中包含的关键临床和患者人口概念,帮助自动分类传入传真文档。特别是 NLP ,将被用来解释自由的非结构化文本,广泛用于传真医生的笔记,然后提取相关信息到标准化的,离散的数据,然后可以处理 EHR ,他补充说。 他总结说:“这降低了数据交换过程中信息丢失和错误的风险,并使医疗行业更接近于创建纵向患者记录,然后在整个医疗过程中跟踪这些记录,并促进持续护理。” 协和技术公司将在 HIMSS20的634号展位。 Twitter :@ SiwickiHealthIT 给作者发邮件:账单。siwicki @ 医疗保健 IT 新闻是医疗卫生信息与管理系统协会(HIMSS)媒体出版物。